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Ryan Jewelers
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Ryan Jewelers

Shipping & Returns

From our store to your door, every detail is handled with care.

Our Promise

Carefully packed. Securely delivered.

We want every Ryan Jewelers purchase to arrive safely and feel exactly right. Here you can find our order processing, delivery, return and exchange guidelines.

Secure shippingInsured deliveryOrder tracking

01

Order processing

Most in-stock orders are processed and prepared for shipment within 1–2 business days.

Custom and personalized jewelry may require additional preparation time. The estimated timeline will be communicated in your order confirmation.

02

Shipping methods

  • Orders are shipped securely and insured through trusted carriers.
  • Standard delivery typically takes 3–5 business days after dispatch.
  • Available expedited options, rates and delivery estimates are shown at checkout.
  • Complimentary shipping, when available for your order, is confirmed at checkout.

03

Tracking & delivery

Once your order ships, we will send a confirmation email with tracking information so you can follow the package’s progress.

Please review your delivery address before placing an order. If an address needs to be corrected, contact us as soon as possible before dispatch.

04

International shipping

International shipping is available to select countries. Fees and delivery times vary by destination and will be presented when available.

Customs fees, taxes and import duties may apply and are the customer’s responsibility.

05

30-day return policy

You may initiate a return within 30 days of receiving your order if you are not completely satisfied.

Returned pieces must be unworn, in their original condition and accompanied by all original packaging and documentation.

06

How to make a return

  1. Contact our customer support team or use the Contact Us page to request a Return Authorization (RA) number.
  2. Securely pack the item with all original packaging and documentation.
  3. Clearly write the RA number on the outside of the package.
  4. Ship the package to the return address provided by our team.

07

Refunds & exchanges

After we receive the returned item, our quality control team will inspect it.

  • Approved refunds are issued to the original payment method.
  • Exchanges for another size or product may be arranged, subject to availability.

08

Exceptions & shipping costs

  • Engraved or custom-made pieces cannot be returned unless there is a manufacturing defect or an error on our part.
  • Shipping fees are non-refundable except when an item is damaged or a shipping error occurred.

09

Need help with an order?

Our team is here to assist with shipping questions, returns and exchanges.

Contact Ryan Jewelers