01
Information we collect
We collect information you provide directly and limited information generated when you use our website.
Information you provide
- Name, email address, phone number and postal address
- Account and sign-in information
- Order, delivery, billing and payment-related details
- Messages, service requests and product preferences
Information collected automatically
- IP address, browser, device and approximate location data
- Pages viewed, searches, clicks and website interactions
- Cookie identifiers and similar technical information
02
How we use your information
We use personal information to provide a refined, secure and reliable shopping experience, including to:
- Process payments, fulfill orders and coordinate shipping or pickup
- Manage your account, saved details, cart and customer service requests
- Communicate about purchases, services, security and important updates
- Personalize and improve our collections, website and customer experience
- Send promotions when permitted; you may unsubscribe at any time
- Prevent fraud, enforce our terms and meet legal obligations
04
How information is shared
Ryan Jewelers does not sell or trade your personal information. We may share only what is reasonably necessary with:
- Payment processors, shipping providers and other order-fulfillment partners
- Trusted technology, website, analytics and customer-support providers
- Professional advisers, regulators or authorities when required by law
- A successor organization in connection with a business transaction
Service providers are permitted to use information only to perform services for us and must protect it appropriately.
05
Data security & retention
We use reasonable administrative, technical and organizational safeguards designed to protect personal information. No online transmission or storage system can be guaranteed completely secure. We retain information only for as long as needed for the purposes described here, including order records, customer support, fraud prevention and legal or accounting requirements.
06
Your choices & privacy rights
Depending on where you live, you may be able to request access to, correction of or deletion of your personal information, subject to applicable legal exceptions.
- Update account information through your profile or by contacting us
- Unsubscribe from marketing using the link in a promotional email
- Adjust cookie controls through your browser
- Contact us to submit a privacy request or ask a question
07
Children's privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and remove it where appropriate.
08
Changes to this policy
We may update this policy as our services, technology or legal obligations change. The date at the top of this page shows the latest revision. We encourage you to review this page periodically.
09
Questions about your privacy?
Our team is here to help with questions, concerns or requests relating to your personal information.