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Ryan Jewelers
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Ryan Jewelers

Refund Policy

Returns and refunds, handled with clarity and care.

Our Return Promise

A thoughtful process, from return to resolution.

We want every Ryan Jewelers purchase to feel exactly right. Here you can find our return eligibility, refund, exchange and exception guidelines.

30-day returnsQuality inspectionOriginal payment method

01

30-day return policy

You may initiate a return within 30 days of receiving your order if you are not completely satisfied.

Returned pieces must be unworn, in their original condition and accompanied by all original packaging and documentation.

02

How to make a return

  1. Contact our customer support team or use the Contact Us page to request a Return Authorization (RA) number.
  2. Securely pack the item with all original packaging and documentation.
  3. Clearly write the RA number on the outside of the package.
  4. Ship the package to the return address provided by our team.

03

Refunds & exchanges

After we receive the returned item, our quality control team will inspect it.

  • Approved refunds are issued to the original payment method.
  • Exchanges for another size or product may be arranged, subject to availability.

04

Exceptions & shipping costs

  • Engraved or custom-made pieces cannot be returned unless there is a manufacturing defect or an error on our part.
  • Shipping fees are non-refundable except when an item is damaged or a shipping error occurred.

05

Need help with an order?

Our team is here to assist with shipping questions, returns and exchanges.

Contact Ryan Jewelers